Cookie Policy
Understanding Our Data Collection and Tracking Technologies
Last Updated: March 2025
At trenvexaoffice, we believe transparency about data collection should be straightforward and comprehensive. This policy explains how we use cookies, tracking pixels, and similar technologies on trenvexaoffice.com to enhance your experience while maintaining your privacy rights. We've designed this document to help you understand exactly what information we collect, why we collect it, and how you can control these preferences.
What Are Cookies and Tracking Technologies?
Cookies are small text files that websites place on your device to remember information about your visit. Think of them as digital sticky notes that help websites recognize you when you return. Beyond traditional cookies, we also use web beacons, pixel tags, and local storage technologies to gather insights about how our platform is used.
These technologies work together to create a more personalized experience. For instance, they remember your asset allocation preferences, keep you logged in between sessions, and help us understand which features are most valuable to our users. Some operate only during your current session, while others persist across multiple visits to provide continuity in your experience.
Types of Tracking We Use
Essential Cookies
These are absolutely necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, and form submissions. Without these cookies, services you've requested cannot be provided.
Functional Cookies
These enhance your experience by remembering choices you make, such as your username, language preferences, or portfolio settings. They help us provide more personal features and remember your preferences for future visits.
Analytics Cookies
We use these to understand how visitors interact with our website. They help us improve our platform by providing information about which pages are most popular, how long users spend on different sections, and where improvements are needed.
Marketing Cookies
These track your activity across websites to build a profile of your interests and show you relevant advertisements. They're also used to limit the number of times you see an ad and measure the effectiveness of advertising campaigns.
How We Use Your Data
Our data collection serves several specific purposes that directly benefit your experience with trenvexaoffice. When you access our asset allocation tools, we track which strategies you explore most frequently to surface relevant content and recommendations. This helps us personalize your dashboard to show the most pertinent information for your investment approach.
Specific Data We Collect
- Page views and time spent on different sections
- Asset allocation preferences and portfolio configurations
- Device information including browser type and screen resolution
- Geographic location for regulatory compliance
- Search queries within our platform
- Login timestamps and session duration
- Email engagement metrics when you interact with our communications
We also use this information to identify patterns in user behavior that help us improve our platform. For example, if we notice users frequently abandon a particular form, we investigate whether the process can be simplified. This data-driven approach allows us to continuously refine the user experience based on actual usage patterns rather than assumptions.
Data Retention and Storage
Different types of data are retained for varying periods based on their purpose and legal requirements. Session cookies expire when you close your browser, while persistent cookies may remain on your device for months or years. We've established specific retention periods for each category of information we collect.
Data Type | Retention Period | Purpose |
---|---|---|
Session Cookies | End of browser session | Maintain login state and preferences |
Functional Cookies | 12 months | Remember user preferences and settings |
Analytics Data | 26 months | Platform improvement and trend analysis |
Marketing Cookies | 13 months | Advertising personalization and effectiveness |
Managing Your Cookie Preferences
You have several options for controlling how cookies and tracking technologies interact with your device. Most modern browsers allow you to modify cookie settings, block specific types of cookies, or receive notifications when cookies are being set. Here's how to manage these settings in popular browsers:
Go to Settings > Privacy and Security > Cookies and other site data. Here you can block all cookies, block third-party cookies, or manage site-specific permissions.
Navigate to Preferences > Privacy & Security > Cookies and Site Data. You can choose standard, strict, or custom tracking protection levels.
Open Preferences > Privacy > Manage Website Data. You can prevent cross-site tracking and manage cookies for individual websites.
Access Settings > Cookies and site permissions > Cookies and site data. Configure blocking levels and manage exceptions for specific sites.
Keep in mind that disabling certain cookies may affect your experience on our platform. Essential cookies cannot be disabled without potentially breaking core functionality, but you can control optional cookies based on your preferences. We recommend testing different settings to find the balance that works best for your privacy needs and user experience expectations.
Third-Party Services
trenvexaoffice works with several third-party services that may set their own cookies when you visit our website. These include analytics providers, advertising networks, and content delivery services. Each of these partners has their own privacy policies and cookie management practices, which we encourage you to review if you're interested in understanding their specific data collection methods.
We carefully select our third-party partners based on their privacy standards and data handling practices. However, we cannot control their cookies directly through our platform. To manage third-party cookies, you'll need to use your browser settings or visit the privacy preferences pages of individual service providers.
Updates to This Policy
As our platform evolves and privacy regulations change, we may update this cookie policy to reflect new practices or requirements. When we make significant changes, we'll notify users through our platform and update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically to stay informed about how we're protecting your privacy.
For users with accounts, we may also send email notifications about important privacy policy changes. These updates will typically include a summary of what's changed and how it might affect your experience with trenvexaoffice.
Questions About Our Cookie Policy?
If you have questions about our cookie practices or need help
managing your preferences, we're here to help.
Contact us at info@trenvexaoffice.com or call +61 476 395 350
trenvexaoffice Australia
16 Steel Street
Newcastle West NSW 2302
Australia